Frequently Asked Questions

About our Service

Can I use your service to stop other types of junk mail, such as emails or phone calls?
Will Catalog Choice sell or share my personal information?
Help! I used your service and I’m still receiving unwanted mail.>
How can I file a complaint against a merchant?
I don't see the company I’m interested in on your list.
What is the Customer Number and Source Code and where can I find them?
My request is labeled Waiting/Unconfirmed. What does this mean?
Can I set up an account for my office or create multiple addresses?
How do I change my email address?
Will shopping from a merchant put me back on their mailing list?
Why am I being prompted to fill out a company form with some of my opt-out requests?
I have another question that is not covered in the FAQs!

About Catalog Choice and The Story of Stuff Project

Why was Catalog Choice acquired by The Story of Stuff Project?
How can I donate?


Can I use your service to stop other types of junk mail, such as emails or phone calls?
Catalog Choice allows consumers to create opt-out requests from over 9,000 companies. Consumers create requests for specific companies, and Catalog Choice processes these requests. You enjoy the benefits of less clutter and more peace of mind, and companies meanwhile reduce their paper, energy and water usage. As of now, Catalog Choice can only be used to stop unwanted catalogs. We see catalogs as an important part of the paper waste stream, and our goal is to reduce paper waste as much as we can!
  • Will Catalog Choice share my information with spammers or junk mailers?
    We will never release, sell, or use your personal information for anything other than fulfilling your opt-out. For more details, see our Privacy Policy.
  • Help! I used your service and I’m still receiving unwanted mail.
    If 90 days have passed since your request was processed (you can check the status of your request to make sure it has been processed), and you’re still receiving unwanted mail, you have two options: 1. You can create a new request. 2. You can file a complaint through our dispute process. Under Your Choices, choose Details for a particular company. This will take you to the Activity Statement, where you can click on File a Complaint. We will deliver the complaint to the company, and the proper authorities if necessary.
  • How can I file a complaint against a merchant?
    If you have made a request and 90 days has passed and you continue to receive mail at the same name and address, you can file a complaint against a merchant. We will deliver this complaint to the company, and if appropriate, to the proper authorities. To file a complaint, go to "My Choices" and click on the "Details" button for the particular company. This will bring you to the Activity Statement where you will see a record of your requests. Here you will find the "File a Complaint" button.
  • I don't see the company I’m interested in on your list.
    If the company you’re looking for is not on our list when you search for them, you can suggest that we include them in our database. Click on the “Suggest a Company” link and let us know!
  • What is the Customer Number and Source Code and where can I find them?
    These numbers help merchants identify your records and process your request more quickly. You can find the Customer Number or account number located in a blue box on the mailing label. You can find the Source Code (also called the Catalog Code, Key Code, or Priority Code) located in a grey or yellow box on the mailing label. If you cannot clearly identify a customer number or source code, select "Not Available". If you find your customer number later, you can always add it to your opt-out record. Make sure that your name and address are entered as they appear on the mailing label!
  • My request is labeled Waiting/Unconfirmed. What does this mean?
    If your request is labeled Waiting, it means that the company has not yet processed your request. Just sit tight, as processing times vary by company. You will receive a notification on your Dashboard if further information is needed to process your request. The status of a request will be changed to Delivered once a company has sent us a response. If we have not heard back from a company about a request within 90 days, we will change the status of a request to Unconfirmed. Sometimes, a company does not send a direct response, but still processes your request.
  • Can I set up an account for my office or create multiple addresses?
    Yes! You can make a variety of changes to your profile in the My Profile section at the top right of the page once you are logged in. This includes creating an address for all of the places where you receive mail. Simply log in and click on My Profile in the top right corner of the page, and make the necessary changes.
  • How do I change my email address?
    To change your email address, log in with the email address you used to set up the account. Next, click on My Profile at the top right of the page. Then click the pencil icon next to your current email address. This will allow you to edit your email address. Once you are done, click Save.
  • Will shopping from a merchant put me back on their mailing list?
    Many retailers will honor your opt-out request regardless of whether you continue to buy from them. However, if you purchase from a company whose mailings you have opted-out of you have opted-out of their direct mail, it is possible that they will send you a catalog in the future. To ensure that you will not receive unwanted mailings, be sure to indicate your mail preference at the time of your purchase, whether it is online, in store, by mail or on the phone.
  • Why am I being prompted to fill out a company form with some of my opt-out requests?
    Some companies will not accept opt-out requests via email from Catalog Choice. Instead, you can fill out a request directly on the company website. By using the email address and template we provide, your request will be tracked in your account.
  • I have another question that is not covered in the FAQs!
    Contact us at support@catalogchoice.org or through the online form. We will be happy to help!

  • About Catalog Choice and The Story of Stuff Project


  • Why was Catalog Choice acquired by The Story of Stuff Project?
    Catalog Choice was acquired by The Story of Stuff Project in March 2015 to ensure the viability of the platform and help Catalog Choice go back to its roots as a non-profit. The Story of Stuff Project’s journey began with a 20-minute online movie about the way we make, use and throw away all the Stuff in our lives, and has grown into an online Community of over 800,00. Millions of catalogs are thrown away every year - that's a lot of paper! Through this partnership, we're working to change that. If you have any additional questions or concerns, please reach out to us at support@catalogchoice.org
  • How can I donate?
    Our free service is made possible by members like you. To donate, click HERE. Thank you in advance for your generous contribution!
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