Frequently Asked Questions

About our Service

Can I use your service to stop all my junk mail?
How do I activate my account?
Will Catalog Choice sell or share my personal information?
Some companies I have made an opt-out request from say I’m not on their mailing list. Why am I still receiving catalogs from them?
Help! I used your service and I’m still receiving unwanted mail.
How can I file a complaint against a merchant?
I don't see the company I’m interested in on your list.
What is the Customer Number and Source Code and where can I find them?
My request is labeled Waiting/Unconfirmed. What does this mean?
Can I create multiple aliases with different names and addresses in my profile?
What is an Address Nickname?
How do I change my default address?
How do I change my email address?
Will shopping from a merchant put me back on their mailing list?
Why am I being prompted to fill out a company form with some of my opt-out requests?
Why is there an envelope icon next to opt-out requests I have made in the Your Choices section of my profile?
I have another question that is not covered in the FAQs!

About Catalog Choice and The Story of Stuff Project

Why was Catalog Choice acquired by The Story of Stuff Project?
How can I donate?

I donated to Catalog Choice. Why does my payment information say that I gave to The Story of Stuff Project?

Can I use your service to stop other types of junk mail, such as emails or phone calls?
Catalog Choice allows consumers to process opt-out requests over 9,000 companies, so you can enjoy the benefits of less clutter and more peace of mind. At the moment, our service does not allow to stop all your junk mail at once. We know how frustrating it can be to have to process one opt-out at a time, and we’re advocating for a national Do Not Mail list to make it easy and convenient to opt out of your unwanted mail all at once! We appreciate your patience in the meantime.
  • How do I activate my account?
    Click the link in the activation email we sent you to activate your account. If you do not receive an activation email from us, we recommend you check your SPAM folder. You can also send a message to support@catalogchoice.org and ask us to manually activate your account.
  • Will Catalog Choice share my information with spammers or junk mailers?
    We will never release, sell, or use your personal information for anything other than fulfilling your opt-out. For more details, see our Privacy Policy.
  • Some companies I have made an opt-out request from say I’m not on their mailing list. Why am I still receiving catalogs from them?
    Sometimes, a particular merchant may not have you on their internal mailing list because you were put there by a third party. We include third party contact information with merchant information when you must contact that third party to get off the mailing list. Other times, you may receive saturation mailings from your local post office for certain merchants, regardless of whether or not you have opted-out of their catalogs. These saturation mailings are an important source of business for the US Postal Service, and individual merchants often have no control over who receives these publications, unfortunately.
  • Help! I used your service and I’m still receiving unwanted mail.
    If 90 days have passed since your request was processed (you can check the status of your request to make sure it has been processed), and you’re still receiving unwanted mail, you have the option to file a complaint through our dispute process. Under Your Choices, choose Details for a particular company. This will take you to the Activity Statement, where you can click on File a Complaint. We will deliver the complaint to the company, and the proper authorities if necessary. We know how frustrating it is when merchants do not honor your requests. Unfortunately, merchants are not legally required to process your requests. We are constantly working with merchants to make this process easier for you. We appreciate your patience in the meantime!
  • How can I file a complaint against a merchant?
    If you have made a request and 90 days has passed and you continue to receive mail at the same name and address, you can file a complaint against a merchant. We will deliver this complaint to the company, and if appropriate, to the proper authorities. To file a complaint, go to "My Choices" and click on the "Details" button for the particular company. This will bring you to the Activity Statement where you will see a record of your requests. Here you will find the "File a Complaint" button.
  • I don't see the company I’m interested in on your list.
    If the company you’re looking for is not on our list when you search for them, you can suggest that we include them in our database. The “Suggest a Company” link is in red at the bottom of your screen after your search for a particular catalog comes up with no results. Search for a particular merchant now!
  • What is the Customer Number and Source Code and where can I find them?
    These numbers help merchants identify your records and process your request more quickly. You can find the Customer Number or account number located in a blue box on the mailing label. You can find the Source Code (also called the Catalog Code, Key Code, or Priority Code) located in a grey or yellow box on the mailing label. If you cannot clearly identify a customer number or source code, select "Not Available". If you find your customer number later, you can always add it to your opt-out record. Make sure that your name and address are entered as they appear on the mailing label!
  • My request is labeled Waiting/Unconfirmed. What does this mean?
    If your request is labeled Waiting, it means that the company has not yet processed your request. Just sit tight, as processing times vary by company. You will receive a notification on your Dashboard if further information is needed to process your request. The status of a request will be changed to Delivered once a company has sent us a response. If we have not heard back from a company about a request within 90 days, we will change the status of a request to Unconfirmed. Sometimes, a company does not send a direct response, but still processes your request.
  • Can I create multiple aliases with different names and addresses in my profile?
    Yes! You can create different addresses for all of the places where you receive mail, or even create a profile with someone else's name and address. This is especially helpful for caretakers, or those who are receiving mail for someone who used to live at their current residence. Simply log in and click on My Profile in the top right corner of the page, and make the necessary changes.
  • What is an Address Nickname?
    An Address Nickname is a label you can use to help you distinguish between the different addresses in your profile. Some people receive mail at numerous addresses (i.e. their home and their office) and thus wish to add all of these addresses to their Catalog Choice profiles. Labeling these different addresses with nicknames like “Home” or “Office” can help you to distinguish between them when you submit opt-out requests.
  • How do I change my default address?
    We are working on an easier way for you to change your default address! In the meantime, you can choose to “Hide” an address so it does not appear from the drop-down menu when you submit an opt-out request. If you’d like to delete an old address, you must first delete all opt-out requests associated with that address.
  • How do I change my email address?
    To change your email address, log in with the email address you used to set up the account. Next, click on My Profile at the top right of the page. Then click the pencil icon next to your current email address. This will allow you to edit your email address. Once you are done, click Save.
  • Will shopping from a merchant put me back on their mailing list?
    Many retailers will honor your opt-out request regardless of whether you continue to buy from them. However, if you purchase from a company whose mailings you have opted-out of you have opted-out of their direct mail, it is possible that they will send you a catalog in the future. To ensure that you will not receive unwanted mailings, be sure to indicate your mail preference at the time of your purchase, whether it is online, in store, by mail or on the phone.
  • Why am I being prompted to fill out a company form with some of my opt-out requests?
    Some companies will not accept opt-out requests via email from Catalog Choice. Instead, you can fill out a request directly on the company website. By using the email address and template we provide, your request will be tracked in your account. Sometimes, the form will take you to a “Contact Us” or “Email Us” page, where you will be able to send the company a message and ask them to process your opt-out.
  • Why is there an envelope icon next to opt-out requests I made in the Your Choices section of my profile?
    An envelope icon means that a merchant has sent you a message! They have either processed your request, or need some additional information, such as the source code on your mailing, from you before they can process your request. If more information is needed, you can reply to the merchant directly in the Your Choices section.
  • I have another question that is not covered in the FAQs!
    Contact us at support@catalogchoice.org or through the online form. We will be happy to help!

  • About Catalog Choice and The Story of Stuff Project


  • Why was Catalog Choice acquired by The Story of Stuff Project?
    Catalog Choice was acquired by The Story of Stuff Project in March 2015 to ensure the viability of the platform and help Catalog Choice go back to its roots as a non-profit. The Story of Stuff Project’s journey began with a 20-minute online movie about the way we make, use and throw away all the Stuff in our lives, and has grown into an online Community of over 800,00. Millions of catalogs are thrown away every year - that's a lot of paper! Through this partnership, we're working to change that. If you have any additional questions or concerns, please reach out to us at support@catalogchoice.org
  • How can I donate?
    Our free service is made possible by members like you. To donate, click HERE. Thank you in advance for your generous contribution!
  • I donated to Catalog Choice. Why does my payment information say that I gave to The Story of Stuff Project?
    Catalog Choice was acquired by The Story of Stuff Project in March 2015. If you sent us a donation, your bill will show that you sent payment to The Story of Stuff Project.
     
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