Frequently Asked Questions

About our Service

How do I use your service?
Can I use your service to stop all my junk mail?
How do I activate my account?
Will Catalog Choice sell or share my personal information?
Some companies I have made an opt-out request from say I’m not on their mailing list. Why am I still receiving catalogs from them?
I used your service and I’m still receiving unwanted mail.
How can I file a complaint against a merchant?
I don't see the company I’m interested in on your list.
What is the Customer Number and Source Code and where can I find them?
My request is labeled Waiting/Unconfirmed.
Can I process opt-outs for another person, for example a prior homeowner or elderly family member?
What is an Address Nickname?
How do I change my default address?
How do I change my email address?
How do I change my password?
Will shopping from a merchant put me back on their mailing list?
Why am I being prompted to fill out a company form with some of my opt-out requests?
What is the envelope icon next to my past opt-out requests?
I have another question that is not covered in the FAQs!

About Catalog Choice and The Story of Stuff Project

Why was Catalog Choice acquired by The Story of Stuff Project?
How can I donate?

I donated to Catalog Choice. Why does my payment information say that I gave to The Story of Stuff Project?

How do I use your service?

We’re thrilled that you’re interested in stopping junk mail for good! You can use Catalog Choice to opt-out of unwanted catalogs.

Here’s what you do:

1. Create your account. Click “Sign Up Now” at catalogchoice.org. Once you’ve activated your account, add your personal information to your profile by logging in and clicking on “My Profile” in the upper right corner of the webpage. Add your name and address exactly as it appears on a mailing label.

2. Search for companies. Click "Find Companies" in the upper right corner of the webpage, and type in the title of the catalog you’d like to opt-out of. Click on the title. You will be taken to a new webpage where you will be asked to select the name and address for the opt-out. If you have catalog mailing label, fill out the Customer Number and Source Code (also called the Catalog Code, Key Code, or Priority Code) located in a colored box on the mailing label. If not, just leave this field blank.

3. Complete the opt-out request. At the bottom of the page you will see a few options:

Click Submit Request and Catalog Choice will deliver your opt-out request to a merchant. Some merchants require you to fill out a form on their website. Click Fill Out Form to be directed to an external company form. You can cut and paste the anonymous email address we've created for you into the form. This way, you can keep your personal email address private, and any messages sent from the company will go to your Catalog Choice account. **Do not send a message to this anonymous email address - it will be sent to your Catalog Choice account, and not to the merchant**. Click “I’ve Completed This” once you’re done.

Click Compose Email to send an email opt-out. You can use our message templates to fill in the “To”, “Subject”, and “Message” portions of the form. If you have Microsoft Outlook or Apple Mail configured, simply click the link to configure the message. Once you have sent the message, click “I Sent the Email”.

If a catalog you’re interested in does not show up in the search box, click "Suggest a Title" below the search box to suggest that we add the company to our database.

For any questions about this process, contact us at support@catalogchoice.org.

  • Can I use your service to stop other types of junk mail, such as emails or phone calls?
    Catalog Choice allows consumers to process opt-out requests over 9,000 companies, so you can enjoy the benefits of less clutter and more peace of mind. At the moment, our service does not allow to stop all your junk mail at once. We know how frustrating it can be to have to process one opt-out at a time, and we’re advocating for a national Do Not Mail list to make it easy and convenient to opt out of your unwanted mail all at once! We appreciate your patience in the meantime.
  • How do I activate my account?
    Click the link in the activation email we sent you to activate your account. If you do not receive an activation email from us, we recommend you check your SPAM folder. You can also send a message to support@catalogchoice.org and ask us to manually activate your account.
  • Will Catalog Choice share my information with spammers or junk mailers?
    We will never release, sell, or use your personal information for anything other than fulfilling your opt-out. For more details, see our Privacy Policy.
  • Some companies I have made an opt-out request from say I’m not on their mailing list. Why am I still receiving catalogs from them?
    Sometimes, a particular merchant may not have you on their internal mailing list because you were put there by a third party. We include third party contact information with merchant information when you must contact that third party to get off the mailing list. Other times, you may receive saturation mailings from your local post office for certain merchants, regardless of whether or not you have opted-out of their catalogs. These saturation mailings are an important source of business for the US Postal Service, and individual merchants often have no control over who receives these publications, unfortunately.
  • Help! I used your service and I’m still receiving unwanted mail.
    If 90 days have passed since your request was processed (you can check the status of your request to make sure it has been processed), and you’re still receiving unwanted mail, you have the option to file a complaint through our dispute process. Under Your Choices, choose Details for a particular company. This will take you to the Activity Statement, where you can click on File a Complaint. We will deliver the complaint to the company, and the proper authorities if necessary. We know how frustrating it is when merchants do not honor your requests. Unfortunately, merchants are not legally required to process your requests. We are constantly working with merchants to make this process easier for you. We appreciate your patience in the meantime!
  • How can I file a complaint against a merchant?
    If you have made a request and 90 days has passed and you continue to receive mail at the same name and address, you can file a complaint against a merchant. We will deliver this complaint to the company, and if appropriate, to the proper authorities. To file a complaint, go to "My Choices" and click on the "Details" button for the particular company. This will bring you to the Activity Statement where you will see a record of your requests. Here you will find the "File a Complaint" button.
  • I don't see the company I’m interested in on your list.
    If the company you’re looking for is not on our list when you search for them, you can suggest that we include them in our database. The “Suggest a Company” link is in red at the bottom of your screen after your search for a particular catalog comes up with no results. Search for a particular merchant now!
  • What is the Customer Number and Source Code and where can I find them?
    These numbers help merchants identify your records and process your request more quickly. You can find the Customer Number or account number located in a blue box on the mailing label. You can find the Source Code (also called the Catalog Code, Key Code, or Priority Code) located in a grey or yellow box on the mailing label. If you cannot clearly identify a customer number or source code, select "Not Available". If you find your customer number later, you can always add it to your opt-out record. Make sure that your name and address are entered as they appear on the mailing label!
  • My request is labeled Waiting/Unconfirmed. What does this mean?
    If your request is labeled Waiting, it means that the company has not yet processed your request. Just sit tight, as processing times vary by company. You will receive a notification on your Dashboard if further information is needed to process your request. The status of a request will be changed to Delivered once a company has sent us a response. If we have not heard back from a company about a request within 90 days, we will change the status of a request to Unconfirmed. Sometimes, a company does not send a direct response, but still processes your request.
  • Can I process opt-outs on behalf of another person, for example a prior homeowner or elderly family member?
    Yes! You can process opt-outs on behalf of another person through your personal Catalog Choice account, whether is it a prior homeowner who continues to receive mail at your home, or an elderly family member who wants to reduce the amount of junk mail they are receiving. To make these changes, log in and click on “My Profile” in the top right corner of the page. Click on “Add Name” or “Add Address” and add in the relevant information. Caretakers can also register with the Do Not Contact List for Caretakers maintained by the DMA to help reduce the amount of junk mail sent to the elderly.
  • Can I create multiple aliases with different names and addresses in my profile?
    Yes! You can create different addresses for all of the places where you receive mail, or even create a profile with someone else's name and address and process opt-outs on their behalf. This is especially helpful for caretakers, or those who are receiving mail for someone who used to live at their current residence. To make these changes, log in and click on “My Profile” in the top right corner of the page. Click on “Add Name” or “Add Address” and add in the relevant information.
  • What is an Address Nickname?
    An Address Nickname is a label you can use to help you distinguish between the different addresses in your profile. Some people receive mail at numerous addresses (i.e. their home and their office) and thus wish to add all of these addresses to their Catalog Choice profiles. Labeling these different addresses with nicknames like “Home” or “Office” can help you to distinguish between them when you submit opt-out requests.
  • How do I change my default address?
    We are working on an easier way for you to change your default address! In the meantime, you can choose to “Hide” an address so it does not appear from the drop-down menu when you submit an opt-out request. If you’d like to delete an old address, you must first delete all opt-out requests associated with that address.
  • How do I change my email address?
    To change your email address, log in with the email address you used to set up the account. Next, click on My Profile at the top right of the page. Then click the pencil icon next to your current email address. This will allow you to edit your email address. Once you are done, click Save.
  • How do I change my password?
    To change your password, click the pencil icon next to your current password. This will allow you to edit your password. Once you are done, click Save. If you’ve forgotten your password, click on the Forgot your password? link that appears when you've entered your login information incorrectly. Follow the instructions to reset your password.
  • Will shopping from a merchant put me back on their mailing list?
    Many retailers will honor your opt-out request regardless of whether you continue to buy from them. However, if you purchase from a company whose mailings you have opted-out of you have opted-out of their direct mail, it is possible that they will send you a catalog in the future. To ensure that you will not receive unwanted mailings, be sure to indicate your mail preference at the time of your purchase, whether it is online, in store, by mail or on the phone.
  • Why am I being prompted to fill out a company form with some of my opt-out requests?
    Some companies will not accept opt-out requests via email from Catalog Choice. Instead, you can fill out a request directly on the company website. By using the email address and template we provide, your request will be tracked in your account. Sometimes, the form will take you to a “Contact Us” or “Email Us” page, where you will be able to send the company a message and ask them to process your opt-out.
  • Why is there an envelope icon next to opt-out requests I made in the Your Choices section of my profile?
    An envelope icon means that a merchant has sent you a message! They have either processed your request, or need some additional information, such as the source code on your mailing, from you before they can process your request. If more information is needed, you can reply to the merchant directly in the Your Choices section.
  • I have another question that is not covered in the FAQs!
    Contact us at support@catalogchoice.org or through the online form. We will be happy to help!

  • About Catalog Choice and The Story of Stuff Project


  • Why was Catalog Choice acquired by The Story of Stuff Project?
    Catalog Choice was acquired by The Story of Stuff Project in March 2015 to ensure the viability of the platform and help Catalog Choice go back to its roots as a non-profit. The Story of Stuff Project’s journey began with a 20-minute online movie about the way we make, use and throw away all the Stuff in our lives, and has grown into an online Community of over 800,00. Millions of catalogs are thrown away every year - that's a lot of paper! Through this partnership, we're working to change that. If you have any additional questions or concerns, please reach out to us at support@catalogchoice.org
  • How can I donate?
    Our free service is made possible by members like you. To donate, click here.
  • I donated to Catalog Choice. Why does my payment information say that I gave to The Story of Stuff Project?
    Catalog Choice was acquired by The Story of Stuff Project in March 2015. If you sent us a donation, your bill will show that you sent payment to The Story of Stuff Project.
     
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